–Get multiple interactions

The GET /interactions?calls={guids} endpoint returns categorisation and call time breakdown data for up to 50 interactions. Optionally, it can also return the transcription.

Parameters

Query string parameters

calls

A comma-separated list of call GUIDs.

transcript

A flag indicating whether you want to receive the transcript information for the recordings. Defaults to false.

Responses

A response to a valid GET /interactions?calls={guids} request contains information for up to 50 calls.

Example v1 response

[
{
    "categories": [
        {
            "category": "Politeness",
            "subcategories": [
                "greeting"
            ]
        }
    ],
    "guid": "0164705c-c206-dce9-d61a-9899855326a0",
    "status": "processed",
    "confidence": "Low",
    "callTimeBreakDown": {
        "agent": 5,
        "customer": 1,
        "silence": 4,
        "crossTalk": 0
    },
    "transcript": "Case.\nHi, and yeah, just just a call here. Thank you bye."
},
{
    ... record 2
},
...
{
    ... record n
}
]

Example v2 response

[
{
    "categories": [
        {
            "category": "Politeness",
            "categories": [
                {
                    "name": "Greeting",
                    "matches": "1"
                }
            ]
        }
    ],
    "guid": "0164705c-c206-dce9-d61a-9899855326a0",
    "status": "processed",
    "confidence": "Low",
    "callTimeBreakDown": {
        "agent": 5,
        "customer": 1,
        "silence": 4,
        "crossTalk": 0
    },
    "transcript": "Case.\nHi, and yeah, just just a call here. Thank you bye."
},
{
    ... record 2
},
...
{
    ... record n
}
]

The structure of individual items in the response matches the format of a single item in a response to a request for a single interaction. For information, see Interaction item.