NewVoiceMedia Conversation Analyzer API

NewVoiceMedia’s Conversation Analyzer API enables you to access data about the contents of the conversations your agents had with your customers.

The API provides you with all the data you need to identify the contents of the conversations, identifying the key phrases that were mentioned according to your configuration.

Need a bit more info before you get stuck in? Take a look at the Getting started with NewVoiceMedia APIs guide.

News

March 27, 2019: We’ve relocated Conversation Analyzer API documentation from NewVoiceMedia Product Documentation into this NewVoiceMedia Developer Portal site. It keeps all our latest API documentation in one place and provides a better experience when viewing our documentation, guides and API reference.

NewVoiceMedia's other APIs

Take a look at our APIs:

  • Authentication API (see Authentication API)
    Every time you make a request to a NewVoiceMedia API, you will need to identify yourself using a bearer access token. Get a bearer access token using the Authentication API.
  • Agent Availability API (see Agent Availability API)
    NewVoiceMedia’s Agents Availability API enables you to query the availability of agents based on required skills.
  • Insights Stats API (see Insights Stats API)
    The API provides you with all the data you need to keep track of activity in the NewVoiceMedia platform. Use the data in reports, or integrate with third party tools to present the information in wallboards or for workforce management.
  • Interactions API (see Interactions API)
    This API enables you to perform the following actions:
    • invoke interaction flows through one or more named routes within the NewVoiceMedia platform
    • release interactions that are already in the system
    • register a provider that can be used when routing an interaction
  • User Admin API (see User Admin API)
    The User Admin API enables you to access data about your account's users including agents, supervisors and administrators.

Need a bit more info before you get stuck in? Take a look at the Getting started with NewVoiceMedia APIs guide.

Looking for something else? Check out our product documentation.